Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Glebe Surgery
2023-09-17
Person
5
5
0
17th September 2023
I have never had a problem booking an appointment
Suggested improvements
Nothing
The Glebe Surgery
2023-09-17
Person
4
5
0
17th September 2023
Long telephone queues
Suggested improvements
Maybe have more staff members answering the telephones in order to cut the down the holding time
The Glebe Surgery
2023-09-17
Person
5
5
0
17th September 2023
Flu clinic was exceptionally well run on Saturday. I appreciated the friendly and helpful staff and the earlier text message to say car park was full. Thanks to everyone.
Suggested improvements
N/a
The Glebe Surgery
2023-09-17
Person
3
5
0
17th September 2023
I don't think it's easy to get appointment
Suggested improvements
All good for flu jab
The Glebe Surgery
2023-09-17
Person
4
5
0
17th September 2023
I was on the phone for an hour then I was next in line and because it was 1 pm I was cut off. My Son had the exact same experience on Friday it is so annoying.
Suggested improvements
More phone lines more doctors appointments and not just phone calls
18th September 2023
Response from The Glebe Surgery
Thank you for your feedback, and I am sorry that you have experienced these problems. We are aware that there are currently long waits to get through to us on the phone, and that patients are being cut off. It is a long-standing issue that we have tried to resolve with our current phone company but they have been unable to locate the problem. We will be moving to a new phone system by the end of the year that should give all our patients a better experience.
The Glebe Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review The Glebe Surgery: http://iwgc.net/ecckq